FAQ
Do you ship internationally?
Currently, Auracami ships only within the United States. This allows us to provide reliable delivery, better tracking, and faster customer support for all our customers.
How long does shipping take?
We aim to deliver your order as quickly and smoothly as possible. Here is a full breakdown:
| Order Cut-Off Time | Handling Time | Transit Time | Shipping Fee |
|---|---|---|---|
| 5:00 PM (EST) | 1–3 business days | 6–13 business days | $4.99 flat rate |
How can I track my order?
Once your order has shipped, you will receive a confirmation email with your tracking number. You can use this tracking number anytime to follow your package until it arrives at your doorstep. Please allow up to 24–48 hours for the tracking status to update on the carrier's website.
What if I entered the wrong shipping address?
Please double-check your shipping address before placing your order. If you notice an error, contact us immediately at support@auracami.com before your order is shipped. Auracami is not responsible for orders delivered to an incorrectly provided address.
Orders & Payments What payment methods do you accept?
We accept a variety of secure and trusted payment methods, including:
- Credit & Debit Cards: Visa, MasterCard, American Express, Discover, Diners Club
- Digital Wallets: Apple Pay, Google Pay, Amazon Pay, PayPal
- Shop Pay & Shop Pay Installments
Can I cancel or modify my order after placing it?
We process orders quickly, so cancellations or modifications may not always be possible after an order is placed. Please contact us immediately at support@auracami.com and we will do our best to accommodate your request before the order is shipped.
Returns & Refunds Do you offer returns or exchanges?
Yes. We offer hassle-free returns within 30 days of delivery. To be eligible for a return, items must be unworn, unwashed, and returned in their original condition and packaging with all tags attached. For full details, please visit our Refund Policy page.
How do I initiate a return?
To start a return, email us at support@auracami.com with your order number and reason for the return. Our team will review your request and provide a prepaid return shipping label within 1–2 business days.
When will I receive my refund?
Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund to your account.
What if I received a damaged or incorrect item?
We sincerely apologize if this happened. Please contact us immediately at support@auracami.com with your order number, a description of the issue, and clear photos of the item. We will arrange a replacement or full refund at no cost to you.
Products How do I find the right size?
Each product page includes a detailed size guide to help you find the perfect fit. We recommend checking the size chart before placing your order. If you are between sizes, we suggest sizing up for a more comfortable fit. If you need further assistance, feel free to contact our support team.
Are your products safe and good quality?
Yes. All of our clothing and fashion items are carefully selected from trusted suppliers with quality, comfort, and everyday wearability in mind. We are committed to providing our customers with stylish, durable, and well-crafted products.
Do you offer discounts or promotions?
Yes. We regularly offer seasonal promotions, exclusive discounts, and special deals for our customers. Stay connected with Auracami to discover the latest offers and new arrivals.
Contact & Support How can I contact customer support?
Our support team is always here to help. You can reach us through any of the following:
Phone: +1 (714) 670-5592
Address: 123 Main St, Huntington Beach, CA 92648, United States
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)