Last Updated: July 12, 2026

Thank you for shopping with Auracami. We're committed to getting your order to you accurately and on time. Please read the details below before placing your order.

1. Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday), excluding weekends and U.S. public holidays. Processing begins once payment has been confirmed.

Order Cut-Off Time: Orders placed before 5:00 PM (EST) on a business day begin processing that same day. Orders placed after 5:00 PM (EST), or on weekends and holidays, will begin processing on the next business day.

During periods of high order volume (such as sales events or holidays), processing may take slightly longer. If a significant delay occurs, we will notify you by email.

2. Shipping Rates & Delivery Times

We currently ship to addresses within the United States only.

Shipping Method	Delivery Time	Cost	Ships From
Standard Shipping	6–13 business days	$4.99 flat rate	USA
Free Shipping	6–13 business days	Free on orders $44.00+	USA

Total Estimated Delivery Time: 7–16 business days, calculated as Processing Time (1–3 business days) + Transit Time (6–13 business days).

There are no hidden fees or additional handling charges added at checkout. Delivery estimates are provided by our shipping carriers and are not guaranteed; occasional delays may occur due to severe weather, high shipping volume, carrier disruptions, or other events outside our control.

3. Shipping Carriers

We partner with trusted, established carriers to deliver your order safely and on time, including:

• USPS (United States Postal Service)
• FedEx
• UPS (United Parcel Service)

The carrier used for your order is selected automatically based on package size, weight, and delivery destination.

4. Order Tracking

Once your order ships, you'll receive a shipping confirmation email with your tracking number. Please allow 24–48 hours after shipment for tracking information to update on the carrier's website.

If you haven't received a shipping confirmation within 3 business days of placing your order, please contact us at support@auracami.com.

5. Shipping Locations & Restrictions

We currently ship to all 50 U.S. states, including residential addresses and P.O. Boxes.

At this time, we are unable to ship to:

• U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, etc.)
• APO/FPO/DPO military addresses
• International destinations outside the United States

We're working to expand our shipping coverage in the future. If you're located outside our current shipping area, feel free to contact us at support@auracami.com and we'll let you know if and when this changes.

6. Sales Tax

Applicable sales tax is calculated automatically at checkout based on your shipping destination, in accordance with state and local tax laws.

7. Incorrect Shipping Address

Please double-check your shipping address before completing checkout. Auracami is not responsible for orders delivered to an address that was entered incorrectly by the customer.

If you notice an error, contact us immediately at support@auracami.com. We're able to update your shipping details only if your order has not yet entered processing. Once an order has shipped, we're unable to change the delivery address.

8. Lost, Damaged, or Delayed Shipments

If your order is delayed, appears lost in transit, or arrives damaged, please contact us within 7 days of the delivery date (or estimated delivery date) at support@auracami.com with the following:

• Your order number
• A brief description of the issue
• Photos of the item and packaging, if the item arrived damaged

We will work directly with the carrier to investigate and resolve the issue as quickly as possible, and we'll offer a replacement or refund where appropriate, in accordance with our Refund Policy.

9. Refused or Undeliverable Packages

If a package is returned to us due to an incorrect address, a failed delivery attempt, or refusal at delivery:

• We will contact you to arrange re-shipment. Additional shipping charges may apply.
• If you'd prefer not to receive a replacement shipment, we will issue a refund in accordance with our Refund Policy, minus any original shipping costs where applicable.

10. Returns & Exchanges

For full details on returns, exchanges, and refund eligibility, please visit our Refund Policy page.

11. Contact Us

Questions about your shipment or this policy? We're happy to help.

Email: support@auracami.com
Phone: +1 (714) 670-5592 
Business Address: 123 Main St, Huntington Beach, CA 92648, United States
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)