Privacy policy

Last Updated: July 12, 2026

Auracami ("we," "us," or "our") operates this website and the related products and services (the "Services") to bring you a curated online shopping experience. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices available to you.

By visiting our website, creating an account, placing an order, or otherwise using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our Services.

1. Information We Collect

We may collect the following categories of personal information, depending on how you interact with us:

Contact Details
Name, email address, phone number, billing address, and shipping address.

Account Information
Username, password, order history, saved preferences, and wishlist items (if you create an account).

Order & Transaction Information
Items you view, add to cart, purchase, return, or exchange, along with order confirmations, order status, and payment confirmation details.

Payment Information
Payments are processed securely through our third-party payment providers, including Shopify Payments, PayPal, and other supported gateways. We do not store your full credit or debit card number on our servers.

Device & Usage Information
IP address, browser type, device type, operating system, referring URLs, and how you interact with our website (pages viewed, time spent, clicks).

Communications
Any information you share with us through customer support emails, contact forms, or live chat.

2. How We Collect Information

We collect personal information:

  • Directly from you — when you browse our site, create an account, place an order, subscribe to emails, or contact customer support.
  • Automatically — through cookies, pixels, and similar tracking technologies as you use our website.
  • From service providers — such as Shopify, payment processors, and shipping carriers who assist us in operating the Services.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Keep items in your shopping cart between visits
  • Remember your login and preferences
  • Understand how visitors use our site (via tools such as Google Analytics and Shopify Analytics)
  • Deliver relevant advertising and measure its performance

You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect certain features of the website, such as cart functionality or personalized recommendations.

4. How We Use Your Information

We use the personal information we collect to:

  • Process, fulfill, and ship your orders
  • Process payments, refunds, and exchanges
  • Communicate with you about your order, account, or support requests
  • Send transactional emails (order confirmations, shipping updates, delivery notifications)
  • Send marketing emails and promotions, where you have opted in
  • Improve our website, products, and overall shopping experience
  • Detect, investigate, and prevent fraud or unauthorized activity
  • Comply with applicable laws and enforce our policies

5. How We Share Your Information

We do not sell your personal information for money.

We may share your information with trusted third parties who help us operate our business, including:

  • Shopify, our ecommerce platform provider
  • Payment processors, to securely complete transactions
  • Shipping carriers (USPS, FedEx, UPS), to deliver your orders
  • Marketing and analytics providers, to understand site performance and deliver relevant advertising
  • Customer support tools, to respond to your inquiries

We may also disclose personal information if required by law, to respond to legal process, to protect our rights, or to prevent fraud or harm.

6. Our Relationship with Shopify

Our store is hosted on Shopify Inc., which provides the ecommerce platform, payment infrastructure, and hosting services that power Auracami. Shopify collects and processes certain personal information about your use of our Services in order to help us operate, secure, and improve the Services — including through Shopify's enhanced features, which may use data collected across Shopify merchant stores.

For details on how Shopify processes personal information, please review the Shopify Consumer Privacy Policy.

7. Email & SMS Marketing

If you opt in to receive marketing communications, we may send you:

  • Promotional offers and discounts
  • New arrivals and product updates
  • Seasonal campaigns and special announcements

You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of our marketing emails, or by replying "STOP" to SMS messages (if applicable). Please note that you will continue to receive essential transactional messages related to your orders and account, even after opting out of marketing communications.

8. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Delete your personal information, subject to certain legal exceptions
  • Receive a copy of your information in a portable format
  • Opt out of the sale or sharing of personal information for targeted advertising, where applicable

If you are a resident of a U.S. state with a comprehensive privacy law (such as California, Colorado, Connecticut, Virginia, or others), you may have additional rights under that state's law. To exercise any of these rights, contact us at support@auracami.com.

If you visit our website with a Global Privacy Control (GPC) signal enabled, we will treat this, where applicable, as a valid request to opt out of the sale or sharing of your personal information for that browser and device.

We will not discriminate against you for exercising any privacy right. We may need to verify your identity before completing certain requests, as permitted by law.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information, including:

  • SSL encryption across our website
  • Secure, PCI-compliant payment processing
  • Restricted internal access to personal information

While we take reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Data Retention

We retain personal information only as long as necessary to:

  • Provide the Services and fulfill your orders
  • Maintain business and tax records
  • Resolve disputes and enforce our agreements
  • Comply with applicable legal obligations

When your information is no longer needed for these purposes, we securely delete or anonymize it.

11. Children's Privacy

Our website and Services are not directed to children, and we do not knowingly collect personal information from children under the age of 13 (or the applicable age of digital consent in your jurisdiction).

If you believe we have inadvertently collected information from a child, please contact us at support@auracami.com so we can promptly delete it.

12. Third-Party Links

Our website may contain links to third-party websites or platforms not operated by us. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policy of any site you visit.

13. International Data Transfers

Your personal information may be processed and stored in countries other than the one in which you reside, including the United States. Where required by applicable law, we rely on appropriate safeguards — such as Standard Contractual Clauses — to protect information transferred internationally.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please reach out to us:

Email: support@auracami.com
Phone: +1 (714) 670-5592 
Business Address: 123 Main St, Huntington Beach, CA 92648, United States
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)