Refund policy
Last Updated: July 12, 2026
At Auracami, we want you to love what you wear. If something isn't quite right with your order, our team is here to make the return process simple and stress-free.
1. Return Eligibility
We offer a 30-day return policy, starting from the date your order is delivered.
To qualify for a return, your item must meet the following conditions:
- The item must be unworn, unwashed, and unused.
- The item must be in its original condition, with all original tags still attached.
- The item must be returned in its original packaging where possible.
- Proof of purchase (order confirmation or receipt) is required.
Return requests made more than 30 days after the delivery date cannot be accepted.
2. Non-Returnable Items
For hygiene and quality reasons, the following items are not eligible for return:
- Intimates, underwear, and swimwear (if hygiene seals or liners have been removed)
- Earrings and other pierced jewelry
- Items marked as Final Sale or purchased during clearance promotions
- Custom, made-to-order, or personalized items
- Gift cards (all gift card sales are final and non-refundable)
If you're unsure whether your item qualifies for return, contact us at support@auracami.com before sending anything back.
3. How to Start a Return
To request a return:
- Email us at support@auracami.com within 30 days of delivery.
- Include your order number, the item(s) you'd like to return, and your reason for the return.
- If the item is damaged, defective, or incorrect, attach clear photos.
Our team will review your request and respond within 1–2 business days. Once approved, we'll send you a return shipping label along with instructions on how and where to send your package.
Return Address:
Auracami Returns
123 Main St
Huntington Beach, CA 92648
United States
Important: Items returned without first requesting and receiving return authorization will not be accepted or refunded.
4. Packaging Your Return
To help us process your return quickly and accurately:
- Fold or pack the item securely, ideally in its original packaging.
- Keep all original tags attached to the garment.
- Include a copy of your order confirmation or receipt, if available.
- Use the return shipping label provided in your approval email.
5. Return Shipping Costs
- Defective, damaged, or incorrect items: Return shipping is fully covered by us at no cost to you.
- Change of mind, wrong size, or wrong color selected: A prepaid return label will be provided; the original outbound shipping cost (if any) is non-refundable.
- Restocking fees: We do not charge restocking fees on any approved return.
6. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If your item is damaged, defective, or not what you ordered, contact us within 7 days of delivery at support@auracami.com and include:
- Your order number
- A brief description of the issue
- Clear photos of the item and its packaging
We'll work with you to resolve the issue promptly — whether that means a replacement, an exchange, or a refund.
7. Refunds
Once we receive and inspect your returned item, we'll email you to confirm whether your refund has been approved.
If approved, your refund will be issued automatically to your original payment method within 10 business days of us receiving and inspecting the returned item. Please note that your bank or card issuer may require additional time to post the refund to your account.
If more than 15 business days have passed since your return was approved and you still haven't received your refund, please contact us at support@auracami.com.
8. Order Cancellations
To cancel an order, email us as soon as possible at support@auracami.com with the subject line:
"Order Cancellation – [Your Order Number]"
- Orders can be cancelled and fully refunded if they have not yet entered processing or shipped.
- Once an order has shipped, it can no longer be cancelled — but you're welcome to return it after delivery under this policy.
9. Exchanges
We currently don't offer direct exchanges. If you'd like a different size, color, or style:
- Return your original item for a refund (see steps above).
- Place a new order separately for the item you'd like instead.
This ensures you receive your new item as quickly as possible without waiting on the original return to process first.
10. Contact Us
Questions about a return or refund? We're here to help.
Email: support@auracami.com
Phone: +1 (714) 670-5592
Business Address: 123 Main St, Huntington Beach, CA 92648, United States
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)